Cookie Policy
Last updated: December 30, 2025
1. Introduction
This Cookie Policy explains how Retone ai ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our AI voice agent platform (the "Service"). This policy should be read alongside our Privacy Policy.
By continuing to use our Service, you consent to the use of cookies in accordance with this Cookie Policy. You can manage your cookie preferences at any time as described below.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how visitors use their site.
Cookies can be "persistent" (remaining on your device until deleted or until they expire) or "session" cookies (deleted when you close your browser). They can be set by the website you are visiting ("first-party cookies") or by third parties ("third-party cookies").
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of our Service. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the Service cannot function without them.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains user session | Session |
| csrf_token | Security protection | Session |
| auth_token | Authentication | 30 days |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. If you do not allow these cookies, some features may not function properly.
| Cookie Name | Purpose | Duration |
|---|---|---|
| theme_preference | Remembers dark/light mode | 1 year |
| language | Stores language preference | 1 year |
| dashboard_layout | Remembers UI preferences | 1 year |
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. We use this data to improve our website and services. These cookies require your explicit consent under GDPR.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttle request rate | 1 minute |
3.4 Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements. They require your explicit consent under GDPR and CCPA.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - ad targeting | 3 months |
| _gcl_au | Google Ads - conversion tracking | 3 months |
4. Similar Technologies
In addition to cookies, we may use other similar technologies:
- Local Storage: Stores data in your browser for improved performance
- Session Storage: Temporary storage cleared when you close your browser
- Pixels/Web Beacons: Small graphics that track user behavior
- Fingerprinting: We do NOT use browser fingerprinting techniques
5. Your Cookie Choices
5.1 Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
5.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block all cookies
- Clear all cookies when you close your browser
Please note that blocking all cookies may impact your ability to use our Service.
5.3 Browser-Specific Instructions
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Privacy, search, and services → Cookies
5.4 Opt-Out Links
You can opt out of specific third-party cookies:
- Google Analytics: tools.google.com/dlpage/gaoptout
- Facebook: facebook.com/settings/?tab=ads
- Digital Advertising Alliance: optout.aboutads.info
6. GDPR and Cookie Consent
Under the General Data Protection Regulation (GDPR) and ePrivacy Directive, we are required to:
- Obtain your explicit consent before setting non-essential cookies
- Provide clear information about each cookie we use
- Make it as easy to reject cookies as to accept them
- Not use pre-checked consent boxes
- Keep records of consent for at least 5 years
- Allow you to withdraw consent at any time
We block all non-essential cookies until you provide explicit consent through our cookie consent banner.
7. CCPA and Cookies
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information is collected via cookies
- Know if personal information is sold or disclosed
- Opt out of the sale of personal information
- Access their personal information
- Request deletion of their personal information
We do not sell personal information collected through cookies. To exercise your CCPA rights, please contact us at contact@retoneai.com.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
- Email: contact@retoneai.com
- LinkedIn: linkedin.com/company/retoneai/
- Data Protection Officer: contact@retoneai.com