Retone

Built for how calls actually work

Drag and drop real call logic, not fixed scripts. Design how conversations flow, branch, and adapt in real time,
while keeping full control over what happens next.

Agent Builder Studio

78% of patients won’t leave a voicemail. They hang up and call the next clinic.

Your front desk spends half the day on the phone instead of with the patient in front of them. And when they can't pick up? Most patients won't leave a voicemail — they just call the next clinic.

What do your patients hear now?

What they could be hearing instead

mobile

Ben

Remind Me
Message
slide to answer
Natural voicesBens feel like they're talking to your team.
Captures detailsFills in patient forms and collects info.
Handles enquiriesAnswers FAQs and common questions.
Trained on youAnswers based on your knowledge base.
Books appointmentsChecks availability and books in real time.
Transfers & messagesTransfers calls or takes a message.

Your team stays in the loop

Every call is logged, recorded, and summarised — so your staff always knows what happened, even when they weren't the ones on the phone.

  • Call timestamp & duration tracking
  • Full call recordings & playback
  • AI-generated call summaries
  • Complete conversation transcripts
  • Call sentiment analysis
  • Collected data lists & contact management
  • Call volumes & peak hour analytics
  • Call calendar & average duration metrics
Call VolumeLive
12 min agoNow
Call Summary

Patientcalledregardingappointmentreschedulingfordentalcleaning.MovedfromThursdaytofollowingMonday.Patientconfirmedinsurancedetailswereuptodate.

3:42
Positive
Recording
3:42
Transcript

Hi, I need to book a physiotherapy appointment

I'd be happy to help you with that. What brings you in today?

I have lower back pain that's been bothering me for a few weeks

I understand. We have availability with Sarah on Tuesday at 2PM or Wednesday at 4PM. Which works better for you?

Tuesday at 2PM would be great.

Perfect! I've booked you with Sarah for Tuesday at 2PM. Can I get your email?

Sure, it's john@email.com

Great! You'll receive a confirmation shortly. See you Tuesday!

Hi, I need to book a physiotherapy appointment

I'd be happy to help you with that. What brings you in today?

I have lower back pain that's been bothering me for a few weeks

I understand. We have availability with Sarah on Tuesday at 2PM or Wednesday at 4PM. Which works better for you?

Tuesday at 2PM would be great.

Perfect! I've booked you with Sarah for Tuesday at 2PM. Can I get your email?

Sure, it's john@email.com

Great! You'll receive a confirmation shortly. See you Tuesday!

Intelligence for every customer interaction

See how AI voice agents are transforming conversations across industries.

Physiotherapy
Physiotherapy

Book assessments, manage treatment plans, send exercise reminders, and handle patient inquiries for physio practices.

Dental Practices
Dental Practices

Schedule cleanings, handle emergency calls, manage recall appointments, and verify insurance for dental clinics.

Chiropractic
Chiropractic

Coordinate adjustments, handle new patient intake, manage multi-visit treatment plans, and answer practice questions.

Podiatry
Podiatry

Schedule consultations, answer treatment questions, manage follow-ups, and handle referrals for podiatry clinics.

Occupational Therapy
Occupational Therapy

Book sessions, coordinate with care teams, manage NDIS inquiries, and handle patient scheduling for OT practices.

Speech Pathology
Speech Pathology

Manage session bookings, handle parent inquiries, coordinate assessment schedules, and send therapy reminders.

Dietetics & Nutrition
Dietetics & Nutrition

Schedule consultations, handle dietary inquiries, manage meal plan follow-ups, and book group sessions.

Massage Therapy
Massage Therapy

Book treatments, handle cancellations, manage recurring appointments, and answer service questions for massage clinics.

Osteopathy
Osteopathy

Coordinate treatments, handle new patient intake, manage appointment schedules, and verify health fund rebates.

Psychology & Counseling
Psychology & Counseling

Book confidential sessions, handle sensitive inquiries, manage therapeutic schedules, and send appointment reminders.

Frequently Asked Questions

Common questions about how Retone supports your front desk team.

Retone connects directly to your practice management system like Cliniko or uses its own native calendar. When a patient calls, the AI checks real-time availability, books the appointment, and sends a confirmation to the patient. No manual follow-up needed.

Want to learn more? Contact us or connect on LinkedIn.